Walker Ultra White Double Side Hold 3/4"X3 Yard Tape Roll For Hair Systems

Free shipping. Returns are available within 30 days. Products that are new, untrimmed, and unworn can be returned for a full refund. For other situations, please see our return policy for details.

💼 Hairbro After-Sales Policy

Thank you for choosing Hairbro. We are committed to providing premium-quality, natural-looking hair systems tailored for men worldwide. Please read our after-sales policy carefully before placing your order.

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📝 1. Order Cancellation & Modification Policy

📦 Ready-to-Ship Orders

• Orders can be cancelled within 24 hours of purchase free of charge.
• After 24 hours, cancellation is only possible if the item has not yet been shipped (not guaranteed).
• Once the order is shipped, it cannot be cancelled. You may initiate a return after receiving the item.
• Refused deliveries may result in shipping and handling fees.

🧵 Custom-Made Orders

Time After Order	Cancellable	Fee
0–24 hours	✅ Yes	Free
24–48 hours	✅ Yes	30% of order total
48–72 hours	✅ Yes	50% of order total
Over 72 hours	❌ No	Not cancellable

⚠️ No changes (e.g. size, color, base type, density, shipping address) are allowed on custom orders after 72 hours.

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🔁 2. Return & Exchange Policy

🛒 Ready-to-Ship Products

✅ Eligible for Return or Exchange:

• Product is unused, uncut, and unwashed.
• All original packaging and accessories are included.
• Request is submitted within 7 days of delivery.
• One free exchange per order (Hairbro covers outbound shipping).
• No signs of wear, odor, or damage.

❌ Not Eligible:

• Used, cut, washed, dyed, or altered products.
• Missing packaging or accessories.
• Requests made after the 7-day window.
• Orders not purchased from Hairbro.com.

💰 Refunds:

• Refunds will be issued to the original payment method after product inspection.
• Discount or coupon amounts will not be refunded.
• Customer is responsible for return shipping for non-quality related reasons.

🧵 Custom-Made Products

Custom systems are made to your unique specifications and are not eligible for return or exchange unless due to a Hairbro error or quality issue.

✅ Eligible only if:

• You received the wrong item, size, color, or base type.
• The product has a confirmed quality issue (photo evidence required).
• The issue is reported within 48 hours of delivery.

❌ Not Eligible:

• Subjective dissatisfaction (e.g. color slightly different from screen).
• Customer selected incorrect specifications when ordering.
• Used, cut, washed, dyed, or altered products.
• Issues reported after 48 hours of delivery.

🛠 Resolution:

If Hairbro is at fault, we will offer a free remake, replacement, or reasonable compensation.

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📌 3. Important Notes

• Only one free exchange is allowed per ready-to-ship order.
• Custom orders follow strict time-based cancellation/modification policies.
• Use a trackable courier when returning products.
• Customers are responsible for customs duties and taxes for international returns.
• Submit all cancellation, modification, or return requests via email.

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📩 Contact Us

If you need to cancel, modify, return an order, or request support, please contact our team:

• Email: sales@hairbro.com
• Website: www.hairbro.com

Hairbro is committed to delivering honest, professional, and efficient customer service. Thank you for choosing us!

What is the lifespan of the hair system?

The lifespan of a hair system varies depending on the base material and how well it is maintained. Generally, lace and thin skin bases last around 2-3 months, while thicker skin or mono bases can last up to 6 months with proper care.

Can I style the hair system?

Yes, our hair systems come with freestyle hair direction, allowing you to style the hair as desired. You can use standard styling products and tools to achieve your preferred look.

How do I clean and maintain my hair system?

To clean your hair system, use a mild shampoo and conditioner specifically designed for wigs or hair systems. Gently wash and rinse the hairpiece, then allow it to air dry on a wig stand. Avoid using excessive heat or harsh chemicals.