Exchange & Return Policy

💼 Hairbro After-Sales Policy

Thank you for choosing Hairbro. We are committed to providing premium-quality, natural-looking hair systems tailored for men worldwide. Please read our after-sales policy carefully before placing your order.

📝 1. Order Cancellation & Modification Policy

📦 Ready-to-Ship Orders

  • Orders can be cancelled within 24 hours of purchase free of charge.
  • After 24 hours, cancellation is only possible if the item has not yet been shipped (not guaranteed).
  • Once the order is shipped, it cannot be cancelled. You may initiate a return after receiving the item.
  • Refused deliveries may result in shipping and handling fees.

🧵 Custom-Made Orders

Time After Order Cancellable Fee
0–24 hours ✅ Yes Free
24–48 hours ✅ Yes 30% of order total
48–72 hours ✅ Yes 50% of order total
Over 72 hours ❌ No Not cancellable

⚠️ No changes (e.g. size, color, base type, density, shipping address) are allowed on custom orders after 72 hours.

🔁 2. Return & Exchange Policy

🛒 Ready-to-Ship Products

✅ Eligible for Return or Exchange:
  • Product is unused, uncut, and unwashed.
  • All original packaging and accessories are included.
  • Request is submitted within 7 days of delivery.
  • One free exchange per order (Hairbro covers outbound shipping).
  • No signs of wear, odor, or damage.
❌ Not Eligible:
  • Used, cut, washed, dyed, or altered products.
  • Missing packaging or accessories.
  • Requests made after the 7-day window.
  • Orders not purchased from Hairbro.com.
💰 Refunds:
  • Refunds will be issued to the original payment method after product inspection.
  • Discount or coupon amounts will not be refunded.
  • Customer is responsible for return shipping for non-quality related reasons.

🧵 Custom-Made Products

Custom systems are made to your unique specifications and are not eligible for return or exchange unless due to a Hairbro error or quality issue.

✅ Eligible only if:
  • You received the wrong item, size, color, or base type.
  • The product has a confirmed quality issue (photo evidence required).
  • The issue is reported within 48 hours of delivery.
❌ Not Eligible:
  • Subjective dissatisfaction (e.g. color slightly different from screen).
  • Customer selected incorrect specifications when ordering.
  • Used, cut, washed, dyed, or altered products.
  • Issues reported after 48 hours of delivery.
🛠 Resolution:

If Hairbro is at fault, we will offer a free remake, replacement, or reasonable compensation.

📌 3. Important Notes

  • Only one free exchange is allowed per ready-to-ship order.
  • Custom orders follow strict time-based cancellation/modification policies.
  • Use a trackable courier when returning products.
  • Customers are responsible for customs duties and taxes for international returns.
  • Submit all cancellation, modification, or return requests via email.

📩 Contact Us

If you need to cancel, modify, return an order, or request support, please contact our team:

Hairbro is committed to delivering honest, professional, and efficient customer service. Thank you for choosing us!