At Hairbro, we stand behind our product. If you are not completely satisfied with your purchase, we offer a hassle free return and exchange policy. Please see our guideline below for details.


The frontal lace was cut or damaged
The original packing or product was altered
The item was worn or sprayed any hair styling products
The made to measure product


There is no fee for cancellations on orders placed within 48 hours.
Any cancellation for orders placed on our website after 48 hours will incur a 10% restocking fee.

Refund and Return Policy


-Can only be returned if unworn and unaltered, whether alterations are made by you or by us at your request.
-If the base size or hair length we cut for you is incorrect, please send in photos first to prove it.
-Goods must be returned within 30 days after you receive them.
-We will only replace or refund after we have received the goods. We take no responsibility for returns lost by postal services.
- You will be responsible for the hair systems until they reach us.


- If it is faulty, we will repair. If it is irreparable we will make a replacement system.
- You must provide photos and/or videos that demonstrate fault.
- Can only be returned if unworn and unaltered by you.
- Goods must be returned within 30 days after you receive them.
- Refunds can be claimed if unworn and unaltered by you.
- Refund attracts 50% service fee.
- In order to cover labor and material costs, if you cancel a custom order before you recieve it, you will only recieve a 50% refund.
- If you order a wrong custom made hair system by mistake, the hair system cannot be returned for a refund. If you would like us to adjust it, extra cost will be charged accordingly.
- You will be responsible for the hair systems until they reach us.


What repair service covers:
-Professional Cleaning
Removes glue and other residue from base.
-Mending base tears
If you have a PU base, we will brush on a new layer of PU.
-Lace front change

Edges fray over time, replacement achieves a more natural look. -Hair refill Loose hairs are removed and replaced with new hair that is color and density matched.


We CANNOT replace all the hair on the system. We replace loose hair with new hair. However, over time old hair will continue to loosen and shed.
While repair prolongs hair system lifespan, it is a short term solution. The only long term solution is to buy a new hair system.
No refunds are offered for repair under any condition.


-Refund can only be given if packaging is unopened.